EXPLOIRING CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER’S VALUE ON CUSTOMER’S LOYALTY OF GO-JEK ONLINE SERVICE

Please use this identifier to cite or link to this item: http://repository.unmul.ac.id/handle/123456789/6053

Title:	EXPLOIRING CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER’S VALUE ON CUSTOMER’S LOYALTY OF GO-JEK ONLINE SERVICE
Authors:	Indriastuti, Herning
Keywords:	Customer Relationship Management (CRM); customer’s value; customer’s loyalty
Issue Date:	30-Mar-2021
Publisher:	College of Economic AAS
Abstract:	The purpose of this research is to understand the influence of Customer Relationship Management (CRM) and customer’s value on costumer’s loyalty of Go-Jek online service users in Samarinda. The sample is concluded by purposive sampling technique, with 140 respondents. Data collection technique used is quesionare (inquiry). Analysis technique used in this research is multiple linear regression analysis by using SPSS 26 progam. The result of the study prove that customer relationship management has a positive and insignificant effect on customer’s loyalty, while the customer’s value has a positive and significant on customer’s loyalty
URI:	http://repository.unmul.ac.id/handle/123456789/6053
ISSN:	2614-1280
Appears in Collections:	A - Economics and Business

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