User perceptions of mobile internet services performance in Borneo

Abstract

The study tries to assess the Quality of Service (QOS) for mobile internet services in the ways assessment involves identifying user perception to assess consumer experience of the mobile internet services they were using. A survey led to the gathering of important information on QOS for mobile internet, which has been analyzed further. The information from the survey pertains to the awareness levels among consumers regarding their data plans, overall satisfaction, Indonesia Telecommunication Regulatory Authority (BRTI) and its regulations on QOS, etc. Some of the key overarching observations are highlighted in the section. Through user perception-based survey that complements and supplements the rigorous evaluation of the Quality of Service provided to customers in a variety of geographies during the delivery of several different types of information, the study in this paper has filled a major gap in the understanding of the current scenario.