Public Opinion on Corruption in Public Health Service at Hospital X in Kutai Kartanegara Regency: Perception Survey of Service Users

Abstract

This research seeks to collect the opinions of health-care users at Hospital X in Kutai Kartanegara Regency on corrupt practices, and analyze it. This is a deductive-qualitative research by data collecting through observation and distributing questionnaires to healthcare users. Research respondents are 400 users of public service Hospital X in Kutai Kartanegara Regency, consisting of patients and families of patients. The survey focuses on a number of important aspects related to corruption including: the practice of commission requests in the maintenance of services, the practice of offering service delivery faster / easier with certain rewards, the practice of giving a sign of gratitude from service users to service providers for the services they have received, even without being asked, news of the involvement of hospital staff in corrupt acts that incur losses of the state and the acts of corruption. The research results showed that generally, the quality of public health service of Hospital X perceived to be free from corrupt practices.