Pengaruh Kualitas Pelayanan Pegawai Perpustakaan Terhadap Kepuasan Mahasiswa Prodi Pendidikan Ekonomi Universitas Mulawarman Tahun 2019

Abstract

The purpose of this study was to determine the service quality of library staff, to determine student satisfaction, and to determine the significance of the influence between service quality and student satisfaction. The type of research used is the type of quantitative research. The population of this study were students of the 2016-2017 economic education study program at Mulawarman University, amounting to 129 people. Data collection techniques in this study are observation, documentation, interviews and questionnaires. Based on the results of the data analysis carried out, it can be seen that the value of tcount = 2.835 > ttable 1.656, then partially there is a significant influence between the service quality of library staff on student satisfaction in the economic education study program at Mulawarman University in 2019. Furthermore, based on the R Square test or the coefficient of determination of 0.426, which means, the variable of service quality of librarian affects the variable of student satisfaction of economic education study program by 42%. Keywords: Service Quality, Student Satisfaction