Android Based Application for Public Complaints at Yuliddin Away Regional Hospital

Abstract

The Yuliddin Away Regional General Hospital, as an institution that completely conducts individual health services, often experiences obstacles in providing maximum services to the community. So that in some cases received complaints from the public. These complaints are accommodated with complaint boxes in each service division, but this method is difficult to get accurate information and relatively takes a long time. The use of information and communication technology in applications is expected to improve responsive and informative service quality. Through the Android-based Complaints application, it is easy for the public to provide advice and criticism of Yuliddin Away Hospital's services. Implementation procedures include observation, problem identification, literature study, design, system development, and application. The communication mechanism between the user and the system uses an interface. The application interface for public complaints at Yuliddin Away Regional Hospital includes Admin Flowchart Design, User Flowchart Design, Use Case Design, and Database Design. The application is beneficial for hospital staff in managing community complaints as suggestions in weekly and monthly meetings to improve Yuliddin Away hospital services' quality