Browsing A - Engineering by Author "Sari, Fisca Riana"
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INTEGRATING KANO MODEL MODEL TO e-TAILQ SERVICE EXCELLENCE DEVELOPMENT : A CASE STUDY OF SHOPEE MARKETPLACE
Pawitra, Theresia; Fathimahhayati, Lina; Sari, Fisca Riana (Proceeding of 2nd International Conference on Engineering and Management of Industrial Systems, 2022-10)During the Covid-19 pandemic, online retailers have begun to see shifting in shopping habits. Research showed approximately 20 million visitors increase in Indonesian online retail platforms in the earlier phase of the ... -
INTEGRATING KANO MODEL MODEL TO e-TAILQ SERVICE EXCELLENCE DEVELOPMENT : A CASE STUDY OF SHOPEE MARKETPLACE
Pawitra, Theresia; Fathimahhayati, Lina; Sari, Fisca Riana (ICOEMIS 2022, 2022-10)During the Covid-19 pandemic, online retailers have begun to see shifting in shopping habits. Research showed approximately 20 million visitors increase in Indonesian online retail platforms in the earlier phase of the ...