Browsing A - Economics and Business by Subject "service quality, customer trust, perceived value, customer loyalty, co-creation."
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The Effect Of Service Quality, Customer Trust And Perceived Value On Customer Loyalty With Co-Creation As Intervening Variable On Customers Using Internet Banking And Mobile Banking Bankaltimtara Sharia KCP Bontang
(IJBMI, 2021-07-30)This study aims to analyze the effect of service quality, customer trust and perceived value on customer loyalty with co-creation as an intervening variable. The method used is a structural equation model (SEM) with the ...