Browsing A - Economics and Business by Subject "Customer Relationship Management (CRM); customer’s value; customer’s loyalty"
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EXPLOIRING CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER’S VALUE ON CUSTOMER’S LOYALTY OF GO-JEK ONLINE SERVICE
(College of Economic AAS, 2021-03-30)The purpose of this research is to understand the influence of Customer Relationship Management (CRM) and customer’s value on costumer’s loyalty of Go-Jek online service users in Samarinda. The sample is concluded by ...