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    • Store Atmosphere, SERVQUAL and Consumer Loyalty: Case Study of Excelso Coffee Shop 

      Purwadi, Purwadi; Devitasari, Bella; Darma, Dio Caisar (SEISENSE Journal of Management, 2020-07-09)
      Purpose- With competitors, making business people must continue to evaluate the marketing strategy carried out and understand consumer behavior, especially from the coffee shop. The study aims to present the relationship ...