The Analysis of Mental Workload and Drivers’ Burnout (Case Study in Oil and Gas Company X- Balikpapan)

Abstract

Oil and Gas Company X which has the most extensive exploration unit in Indonesia, has several exploration fields. Due to the operation field being far from Balikpapan City, the company provides special transportation facilities for going and returning employees on duty in the operating area. So that the role of drivers is crucial in the continuity of business processes in this company. Drivers are required to have high concentration and mentality in making decisions quickly and accurately. In addition, monotonous driver activity when road conditions are smooth can cause driver burnout to increase. This study aims to analyze the mental workload and the level of driver burnout and provide suggestions for reducing the level of mental workload and driver burnout. Mental workload was measured using the NASA-TLX method while MBI method used to analyze level of burnout. Result showed that the average mental workload of drivers was 69.1 (classified as high category), and the average operator burnout level was 14.44 (classified as low category). In addition, there is no significant correlation between mental workload and drivers’ burn out. Suggestions was given in the form of encouraging driver to have regular schedule, sleep, break and vacation as well as better eating habit.