Browsing J - Economics and Business by Subject "financial performance; ownership structure; macro economy; dividen policy; and stock price"
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PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PADA BANK KONVENSIONAL
(Syntax Literate: Jurnal Ilmiah Indonesia, 2021-05-21)The purpose of this study was to analyze the effect of customer relationship management on satisfaction, to analyze the effect of service quality on satisfaction, to analyze the effect of satisfaction on customer loyalty, ...