Browsing J - Economics and Business by Author "Unggul Raga Tua, Sinaga"
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PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PADA BANK KONVENSIONAL
Unggul Raga Tua, Sinaga; Noorlitaria, Achmad; Yohanes Kuleh (Syntax Literate: Jurnal Ilmiah Indonesia, 2021-05-21)The purpose of this study was to analyze the effect of customer relationship management on satisfaction, to analyze the effect of service quality on satisfaction, to analyze the effect of satisfaction on customer loyalty, ...