| dc.contributor.author | Reza, Reza | |
| dc.date.accessioned | 2022-03-15T03:11:46Z | |
| dc.date.available | 2022-03-15T03:11:46Z | |
| dc.date.issued | 2021-12-30 | |
| dc.identifier.issn | https://doi.org/10.30872/escs.v1i2.913 | |
| dc.identifier.uri | http://repository.unmul.ac.id/handle/123456789/28021 | |
| dc.description.abstract | This study aims to determine the effect of service quality on consumer satisfaction
at D'Puncak Cafe And Resto Samarinda in 2021. This study uses a descriptive type of research
with a quantitative approach, and was carried out at D'Puncak Cafe And Resto Samarinda. This
study aims to determine the quality of service available at D'Puncak Cafe And Resto, as well as
to determine the effect of service quality on customer satisfaction at D'Puncak Cafe And Resto
Samarinda in 2021. The population in this study are consumers who come to D'Puncak Cafe And
Resto. Samarinda restaurant. The number of samples obtained using Slovin's calculation is 97
respondents. Data collection was taken through observation, interviews, questionnaires, and
documentation. The author acts as a direct interviewer to explore data through the owners,
employees, and consumers of D'Puncak Cafe And Resto Samarinda. The results showed that
service quality has a positive and significant influence on customer satisfaction. | en_US |
| dc.publisher | SEMNAS Prodi Ekonomi- Jurnal FKIP UNMUL | en_US |
| dc.subject | Service Quality, Consumer Satisfaction. | en_US |
| dc.title | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DI D’PUNCAK CAFE AND RESTO SAMARINDA TAHUN 2021 | en_US |
