http://repository.unmul.ac.id/handle/123456789/759 2026-07-05T10:28:37Z http://repository.unmul.ac.id/handle/123456789/58889 Lodging Service Performance and its Influencing Aspects: An Example from National Capital City Althalets, Fareis; Putera, Muhammad Tommy Fimi; Surgawati, Iis; Busari, Arfiah; Darma, Dio Caisar; Sarifudin, Sarifudin; Darma, Dio Caisar Service performance is the important part of the lodging industry, which relies significantly on the transformation of business strategies. The objective of this study is to examine the relationship between entrepreneurial orientation, digital competence and adaptability, market orientation, and service performance within the lodging case. The study was conducted in the National Capital City (IKN), involving a sample of 153 small and medium-sized enterprise (SME) owners in the lodging industry. Data collection was carried out through a direct door-to-door survey, and the results were analysed using Ordinary Least Squares (OLS) regression. The authors found that entrepreneurial orientation positively influences digital competence and adaptability, as well as service performance. However, digital competence and adaptability have a negative impact on service performance. Entrepreneurial orientation can positively moderate the relationship between digital competence and adaptability, as well as service performance. Other empirical findings indicate that digital competence and adaptability, when moderated by market orientation, negatively affect service performance. The research design linking the impact of market orientation to lodging service performance has not been extensively explored. Given that digital competence and adaptability are shown to diminish service performance both directly and indirectly through market orientation, it is essential to emphasize these factors in the highly competitive lodging industry. Management in SMEs should leverage entrepreneurial orientation as a crucial differentiator to enhance success and improve service performance. 2025-09-30T00:00:00Z http://repository.unmul.ac.id/handle/123456789/58555 Dissecting the Economics of Tourism and Its Influencing Variables—Facts on the National Capital City (IKN) Surgawati, Iis; Darma, Surya; Putra, Agus Muriawan; Sarifudin, Sarifudin; Ariani, Misna; Ashari, Ihsan; Darma, Dio Caisar The field of tourism economics has consistently attracted big attention from scholars across various countries. Tourism is inherently linked to economic aspects. Concurrently, Indonesia has relocated its Ibu Kota Negara/National Capital City, now named “IKN”, from Jakarta to East Kalimantan. In addition to extensive public infrastructure development, the Indonesian government is also working to revitalize the tourism sector in IKN. To assess the economic feasibility of this sector, an in-depth study is necessary. This research aims to examine labor absorption, tourist visits, and economic growth as indicators of successful tourism economic performance. It also analyzes the variables that influence these indicators, including (1) wages, (2) occupancy rates, (3) room rates, (4) food and beverage facilities, (5) inflation, (6) hotel and lodging taxes, (7) restaurant and eating-house taxes, and (8) investment. The regression testing method employs Ordinary Least Squares (OLS). According to the data analyzed from 2013 to 2024, the authors identified three main points: First, tourist visits and inflation have positive and significant impacts on labor absorption. Second, labor absorption, wages, occupancy rates, economic growth, and investment positively and significantly influence tourist visits. Third, tourist visits, room rates, food and beverage facilities, and inflation have positive and significant effects on economic growth. The implications of this research can be enlightening for regulators and future initiatives. This is particularly important for guiding further empirical investigations and policy planning aimed at accelerating economic development in the tourism sector. 2025-07-01T00:00:00Z http://repository.unmul.ac.id/handle/123456789/57635 Public Transport Accessibility Policy for Disabled Batam City in the Concept of Sustainable Transportation Paselle., Enos, Etika Khairina, Mohammad Taufik, and Fuzy Firda Zhan This study evaluates sustainable transportation development in Batam City, focusing on the accessibility of public transportation for persons with disabilities as a sustainability indicator. Utilizing qualitative research methods, primary data were collected through interviews, complemented by secondary data from various sources such as Department of Transportation reports, Batam City Government documents, and online media. Data analysis employed triangulation, supported by Vosviewer Tools for processing secondary data. Findings reveal inadequate transportation accessibility services for people with disabilities in Batam City. Effectiveness, efficiency, adequacy, and equality for this demographic remain suboptimal, indicating a lack of sustainable and inclusive approaches. Regional regulations concerning disabilities are not fully implemented, and there's a lack of management strategies for transportation or Transport Demand Management tailored to assist people with disabilities. The Bus Rapid Transit (BRT) system's ineffectiveness hampers transportation connectivity, exacerbating access challenges. Essential disability facilities like ramps and bell signals are unevenly provided, while the limited number of special seats creates difficulties in prioritizing pregnant women and the elderly. Consequently, the current serviceability access falls short of meeting the standard needs of people with disabilities, as envisioned in Sustainable Transportation frameworks. Studi ini mengevaluasi pembangunan transportasi berkelanjutan di Kota Batam, dengan fokus pada aksesibilitas transportasi umum bagi penyandang disabilitas sebagai indikator keberlanjutan. Dengan menggunakan metode penelitian kualitatif, data primer dikumpulkan melalui wawancara, dilengkapi dengan data sekunder dari berbagai sumber seperti Departemen Perhubungan laporan, dokumen Pemerintah Kota Batam, dan media online. Analisis data digunakan triangulasi, didukung oleh Vosviewer Tools untuk mengolah data sekunder. Temuan terungkap belum memadainya pelayanan aksesibilitas transportasi bagi penyandang disabilitas di Kota Batam. Efektivitas, efisiensi, kecukupan, dan kesetaraan untuk kelompok demografi ini masih belum optimal, menunjukkan kurangnya pendekatan yang berkelanjutan dan inklusif. Peraturan Daerah tentang disabilitas belum dilaksanakan sepenuhnya, dan strategi pengelolaannya masih kurang transportasi atau Manajemen Permintaan Transportasi yang dirancang untuk membantu penyandang disabilitas. Itu Ketidakefektifan sistem Bus Rapid Transit (BRT) menghambat konektivitas transportasi, memperburuk tantangan akses. Fasilitas disabilitas yang penting seperti jalur landai dan sinyal bel juga tersedia ketersediaannya tidak merata, sedangkan jumlah kursi khusus yang terbatas menimbulkan kesulitan dalam menentukan prioritas wanita hamil dan orang lanjut usia. Akibatnya, akses kemudahan servis yang ada saat ini tidak mencukupi memenuhi standar kebutuhan penyandang disabilitas, sebagaimana yang diimpikan dalam Berkelanjutan Kerangka transportasi. 2024-03-01T00:00:00Z http://repository.unmul.ac.id/handle/123456789/57634 Review Of The Maritime Tourism Development Model In The Anambas Islands Through A Digital Approach Taufik, Mohammad This research aims to build an understanding of the currently developing academic literature on marine tourism in the Anambas Islands as one of the potential areas. Maritime tourism can be developed from a digital and institutional development policy perspective, considering that the impact of tourism through maritime tourism is so broad/multiplier effect, including trade connectivity and communication between nations, so that it becomes one way to maintain maritime affairs. This study used a qualitative method. Data sources are obtained from primary and secondary data. Data collection techniques involved observation, interviews, documentation, FGD, and triangulation, while N-Vivo12 Plus assisted data analysis techniques. The research results showed that the Anambas Regency Government has not fully implemented digital-based development. There have been no regulations governing the development of digital-based marine tourism, both in strategic plans and SOPs in regulations that do not specifically address development. Second, digital media in developing marine tourism is not optimal; there is a lack of social media platforms to raise and attract public attention. The branding carried out is only limited to providing information about tourist attractions, displaying attractive photos, and at least creating marketing campaigns such as events held on the Anambas Islands, and minimally discussing access to the Anambas Islands so that tourists feel that the distance is far away and are reluctant to visit them. Overall, digital-based development is limited to uploading on social media, even though the understanding of digital-based development is broader and far from just sharing on social media. The government should have the ability to innovate and adapt in the face of various changes, such as preparing development plans based on various information on transportation access telecommunications, which can provide complete information to potential visitors so that they can have a variety of experiences. 2024-02-24T00:00:00Z